Senior IT Service Desk Support

Are you a hands-on IT Support Analyst who enjoys variety, problem-solving, and playing a key role in a growing organisation’s digital journey? This is an excellent opportunity to join a well-established global business where IT is central to innovation, transformation, and day-to-day operations.

You’ll be part of a collaborative and supportive IT team, providing high-quality support to users across the business while working with modern systems, new technology rollouts, and exciting IT projects.

The Role

As an IT Support Analyst, you will deliver first-class technical support to end users, ensuring systems operate smoothly and colleagues feel confident using technology.

Your responsibilities will include:

• Providing user support via a ticketing system (Topdesk, transitioning to Jira Service Management)

• Supporting a wide range of applications, including Microsoft 365, Salesforce, and JD Edwards

• Installing, configuring, and maintaining computer hardware, operating systems, and business applications

• Managing iPhones and iOS applications using Intune and Apple Business Manager

• Supporting the rollout of new systems, software, and digital tools

• Maintaining IT equipment such as printers, video conferencing systems, and CCTV

• Administering and supporting Windows operating systems and iOS devices

• Delivering end-user training where required

• Ensuring IT asset disposal complies with WEEE regulations

• Working with suppliers to procure hardware and software

• Liaising with third-party support providers

• Contributing to digital transformation initiatives, including EDI implementation and project-based work

About You

You’ll be a proactive, detail-focused IT professional who thrives in a fast-paced, professional environment.

You will bring:

• Strong, demonstrable IT support experience, particularly with Microsoft 365, Intune, Outlook, Teams, OneDrive, SharePoint, Word, and Excel

• Good working knowledge of iPhones and Apple Business Manager

• Experience working in a corporate IT support environment (3+ years)

• The ability to quickly learn and adapt to new systems and technologies

• Excellent communication skills, both face-to-face and via email, Teams, and phone

• A logical, organised approach with the ability to prioritise competing demands

• A collaborative mindset with a positive, motivated attitude

Desirable experience:

• Salesforce CRM

• ERP systems

• Involvement in IT projects or project-based work

What’s on Offer

• Join a global organisation with over 5,000 employees worldwide and a strong UK presence

• 37.5-hour working week, Monday to Friday

• Hybrid working available after training (4 days office-based, 1 day remote)

• Office location: Sutton, Surrey

• Competitive benefits package

• Supportive environment with opportunities to develop skills and contribute to transformation projects

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