Tech Manager

A fantastic opportunity has arisen for an experienced IT Support Technical Manager / MSP Tech Manager to join a well-established national IT Support and Telecoms Managed Service Provider (MSP) based in the Liss area.

Our client is a leading UK provider of IT Managed Services, IT Support, and Telecoms solutions, known for their strong company values, client-first approach, and commitment to employee development. This role offers genuine long-term career progression for a driven IT professional looking to step into a senior leadership position within an MSP environment.

The Role – Tech Manager (MSP)

As Tech Manager, you will lead and develop a team of IT technicians while maintaining hands-on responsibility for client IT environments. This role is ideal for an ambitious IT Support Manager or Senior Engineer who enjoys leadership, technical problem-solving, and client engagement.

Key Responsibilities

• Lead, manage, and mentor a team of IT support technicians, including workload planning, scheduling, performance management, and service quality.

• Oversee client IT infrastructure including servers, networks, hardware, software, and cloud services, ensuring security, stability, and performance.

• Own the technical onboarding and offboarding of MSP clients, including migrations, documentation, and transition into managed support.

• Act as a senior escalation point for complex technical issues across all client accounts.

• Build and maintain strong, long-term relationships with new and existing clients using a consultative, service-led approach.

• Deliver high-quality remote, telephone, and on-site IT support when required (company pool vehicle provided).

• Ensure SLA compliance and consistently high levels of customer satisfaction.

• Monitor team performance against KPIs, producing reports and insights to drive continuous improvement.

• Stay up to date with emerging technologies and MSP best practices, providing training and guidance to the technical team.

Skills & Experience Required

• 5+ years’ experience within an IT Managed Services / MSP environment.

• Strong technical background supporting multiple client infrastructures and on-site locations.

• Proven leadership experience with the ability to lead by example.

• Solid hands-on experience with Microsoft Server environments (2003 onwards).

• In-depth knowledge of Microsoft 365, including administration, implementation, and tenant-to-tenant migrations.

• ITIL v4 certification or strong working knowledge of IT service management principles.

• Excellent communication and client-facing skills.

• Proactive, solutions-focused mindset with a passion for continuous improvement.

• Full UK driving licence and willingness to attend client sites as required.

What’s on Offer

• Salary: £45,000–£55,000 per annum + bonus (negotiable depending on experience)

• Monday to Friday – office-based role

• Outstanding career progression and leadership development opportunities

• Pension scheme

• 20 days holiday + bank holidays, with options to purchase additional days and carry leave forward

• 50% gym membership contribution (up to £50 per month)

• 50% contribution (up to £100) towards one-off physical challenge events (e.g. Tough Mudder, marathon)

• Up to 2 paid volunteering days per year

• Paid day off for your child’s first day at school

• Paid birthday off

Interested?

If you’re an experienced IT Support Manager, MSP Technical Manager, or Senior IT Engineer looking to take the next step in your career with a growing Managed Service Provider, we’d love to hear from you.

More searches like this

• IT Manager jobs in Liss
• IT Service Manager jobs in Liss
• Network Engineer jobs in Liss