Technical Support Administrator

An established software consultancy is looking for a Technical Support Administrator & Tester to join its growing technical team. This is a varied, hands-on role that combines software testing, technical support, and client-facing responsibilities, playing a key part in maintaining high service standards and driving continuous improvement across the business.

This opportunity suits a dynamic and adaptable individual who enjoys working in a fast-paced technical environment, takes ownership of problems, and is passionate about delivering an excellent customer experience.

Key Responsibilities

• Test internally developed software during development and pre-release phases, providing quality assurance and sign-off

• Log, triage, assign, and resolve technical support tickets in line with agreed SLAs

• Act as a point of escalation for client support issues and complaints

• Work closely with the development team to resolve software defects and manage upgrades

• Coordinate and schedule engineers for hardware maintenance and onsite visits

• Ensure compliance with ISO standards and monitor service performance against SLAs

• Maintain accurate SAS records and administer internal documentation systems

• Proactively promote and offer software upgrades to existing customers

• Support the wider team with ad-hoc administrative and technical tasks as required

About You

We are looking for someone with the right attitude, aptitude, and willingness to learn. While not every skill is essential, the ideal candidate will have experience in several of the following areas:

• Software testing and client-facing technical support

• Strong attention to detail and analytical problem-solving skills

• Proficient in Microsoft Office, particularly Excel (formulas, data analysis, reporting)

• Working knowledge of Active Directory, server environments, and user groups

• Experience using troubleshooting tools such as Event Viewer, Performance Monitor, and Process Monitor

• Ability to analyse data patterns to identify root causes of technical issues

• Basic to intermediate SQL skills for reporting and data manipulation

• Strong communication skills and commercial awareness

• A proactive mindset with the ability to learn new technologies quickly

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